Return & Exchange Policy

Yards does not offer a “cash refund”.

Yards allows returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered and unstitched with original tags and packaging.

Exchanges are possible if the product is damaged, stained, defected or incomplete.

For eligible returns customers should contact our customer service. To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within Five (5) days of the delivery date.

Customers who wish for an exchange must send the product and the invoice to Yards Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer.

Products on sale cannot be exchanged or returned.

Yards don’t provide any exchange or return for PRET (stitched clothing). However, claims can be made if the wrong product or different product is received.

Please note that duty and custom charges are not payable from the brand.

Discounted Items cannot be Returned / Exchanged.

Order cancellation

Yards may cancel orders for any reason. Common reasons may include: the item is out of stock, damage found during quality check, technical error or credit card or pay pal payment is declined.

Disclaimer

Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from original products slightly.

Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during photo shoot, your device display settings or printing quality of catalog and/or inlay cards.

For Online Order Queries

Customer Service Timings: Monday to Saturday (10am to 10:00pm)